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Effective date: May 23, 2022
Coach For Life Institute, LLC seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner.
Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems.
A process for filing grievances can be found below:
- A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
- If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 7 days. The program manager will review the issue and talk to the student within 7 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
- If a participant does not feel the issue is resolved, a written request for a partial tuition refund for the module they are currently in – prorated to the number of hours that have not been provided. This written request will be sent to The DOT – Director of Training at: Support@CoachForLife.com. A response will confirm receipt within 72 hours. If the matter cannot be resolved to the participants satisfaction, the prorated refund will be credited to the participant within 7 days. All appeal decisions are final.